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加拿大女皇大学论文代写:客户服务章程

加拿大女皇大学论文代写:客户服务章程

我要讨论特许银行的客户服务章程。这家银行的客户宪章说,银行将致力于改善向客户提供的服务标准。下文提到了指导原则:
责任:所有的产品和服务都符合澳大利亚的法律法规。银行会向客户解释银行提供的产品和服务的经济利益,以及所涉及的风险。客户关系经理将被分配给客户,这样他就可以成为客户的一个联系人。
公平性:银行在处理与客户保持一致和道德的同时,必须做到公正合理。银行将建立一定的程序和程序,以帮助客户和银行公平而迅速地解决它们之间的争议。银行决不会歧视顾客的年龄、性别或阶层,所有的产品都会以同样的条款和条件提供给所有的顾客。银行总是公正地对待顾客,而不存在任何歧视。
隐私:银行致力于维护客户的隐私。银行相信客户数据保密。银行将与客户有关的所有信息都视为私人机密。未经客户授权,此信息不会泄露给任何人。在内部,未经授权,任何雇员都不得获得银行客户的私人信息。
可靠性:银行承诺向客户提供可靠可靠的银行环境。客户可以在不介意的情况下向对方付款和转账。银行将提供一个平台,客户所做的所有交易都是安全的。
透明度:银行通过向客户提供有关产品和服务的所有相关和及时的信息,从而帮助客户做出明智的决定,从而保持与客户的透明度。任何新推出的产品都会通过电视、广播或横幅等各种通讯渠道与客户沟通。

加拿大女皇大学论文代写:客户服务章程

I would discuss the customer service charter of Standard Chartered Bank. The customer charter at this bank says that the bank would be committed towards improving the standards of service given to the customers. The guiding principles are mentioned below:
Accountability: All the products and services would comply with the laws and regulations of Australia. The bank would explain to its customers the financial benefits of the products and services offered by the bank and also the risks involved. A relationship manager would be assigned to the client so that he can be a one point of contact for the customers.
Fairness: The bank is committed to be fair and reasonable while dealing with customers that are consistent and ethical. The bank would establish certain process and procedures which would help the customer and the bank to resolve the disputed between them fairly and quickly. The bank would never discriminate against the age, gender or the class of the customer and all the products would be available to all customers with the same terms and conditions as it is available to other customers. The bank would always treat its customers fairly without any kind of discrimination.
Privacy: The bank is committed towards maintaining the privacy of the customer. The bank believes in customer data confidentiality. The bank treats all the information pertaining to the customer as something private and confidential. This information would not be disclosed to anyone without the authorization of the customer. Internally, no employee would be authorized to have access to the private information of any of the bank’s customers without authorization.
Reliability: The bank is committed to give to its customers a banking environment which is reliable and trustworthy. The customer can make payments and transfers to other parties without any kind of fear in their mind. The bank would provide a platform where all the transactions done by the customer would be safe.
Transparency: The bank would maintain transparency with the customer by providing the customer with all the relevant and timely information about the product and services which would in turn help the customer to make informed decisions. Any newly launched products would be communicated to the customer through various communication channels like television, radio or banners.