essay代写-六西格玛质量管理方法

essay代写-六西格玛质量管理方法。人是六西格玛方法的延伸。传统的六西格玛质量管理方法更注重技术和科学的控制生产过程。这里并没有太多涉及到人的方面。对于一个人的系统，人的西格玛，一个轻微的修改将更好地工作。人力西格玛方法的核心前提是通过提高员工的敬业度来满足客户。这里使用员工敬业度问题和客户敬业度问题，以了解员工-客户关系的总体有效性。

The human sigma is an extension of the Six Sigma approach. The traditional Six Sigma approach for quality management is more focused on the technical and scientific control production processes. The human aspect is not much involved in here. For a human system, the Human Sigma, a slight modification will work better. The central premise in the Human Sigma approach is that of having satisfied customers by improving customer engagement through employee engagement. Employee engagement questions and customer engagement questions are used here in order to understand the overall effectiveness of the employee-customer connections. Fleming &Asplund (2007) conducted a study in which they establish what is called the HS3 threshold. Organizations above the threshold are working on improving customer employee engagement in order to satisfy their customers and above this threshold are the optimized organizations and the super performers. It is recommended that this hotel should follow the Human Sigma approach and work on crossing this significant HS3 threshold.

Employee motivation by empowerment will not only portray a positive image of the organization to the customer but it will also enable the employee to play a better role in customer satisfaction aspects (Reynoso, and Moore, 1995).Employees are a major contributing factor to customer satisfaction. Front line employees in particular will directly interact with the employee. They would have to make fast decisions to satisfy the customer and will need to be empowered by means of autonomy (Lewis, and Booms, 1983). When the frontline employees are given a certain amount of autonomous decision making power then they would be able to make decisions to satisfy the customer in a more time efficient manner (Storbacka et al, 1994; Pitt et al, 1995). On the other hand, consider the case of a frontline employee who would have to approach the manager for every small decision making. They would not have many choices at hand to satisfy the customer, they would not be able to make decisions faster and this would destroy their capability before the customer (Farrell, 2000). This would lead to deterioration of the employee customer engagement (Lings and Brooks, 1998). A major recommendation that is hence made to the Hotel is that it should empower its frontline employees in particular and all its other employees generally by means of giving them better autonomy.

留学生论文写作提升，可以找加拿大论文代写Advanced Thesis平台机构，加拿大论文代写Advanced Thesis平台机构经过多年的经营与磨砺，已经发展成为一家专业的加拿大论文代写平台机构，而且论文代写价格公平合理，擅长写作科目广泛，有硕士论文代写、加拿大代写、essay代写、assignment代写等论文服务，良好的口碑和信誉、丰富的论文代写经验值得留学生选择和信赖！