留学论文代写-服务标准，服务标准是指在活动中向观众提供的服务质量。员工必须对如何对待客人和满足要求有基本的了解。活动的基本目标应该教给员工，他们应该掌握如何与代表打交道。公司提供的服务应符合事件伦理和公司的目标市场概况(Altinay, Paraskevas, and Jang, 2015)。重要的是要确保他们有适当的策略来满足消费者的需求，并了解根据行业标准和道德规范对客户进行收费的方式。应该对服务进行定期审计，以了解当前的使用者服务范式。应该权衡以前记录的操作和当前标准的基准测试标准。应该对如何满足消费者的需求有基本的了解。接下来有关留学论文代写-服务标准分享给大家阅读。
It is important to ensure the service standards. In this context, service standards refer to the service quality offered to the audiences in the events programs. It is mandatory for the employee to have a basic understanding on how to treat the guests and meet the requirements. The basic objective of the events should be taught to the employees and they should have a grasp on how to deal with the delegates. The service offer of the company should be in line with the event ethics and the target market profile of the company (Altinay, Paraskevas, and Jang, 2015). It is important to ensure that they have appropriate strategies to meet the consumer demands and understand the ways in which the customers should be billed according to the industry standards and ethics. There should be regular auditing of the services to understand the current consumer service paradigm. Benchmarking standards from the previous operations that have been documented and the current standards should be weighed. There should be a basic understanding of how to service the consumer requirements.
The target market is defined as the demography of consumers who would probably use the services rendered by the company. The event marketing aspect of the company can conduct symposiums, product testing and marketing efforts by the companies. Delegate meetings and conferences can be held in the rooms. Owing to this, the target people who would contact are the operational managers of the companies, organizations or academic institutions. The company would deal with the middle managers of these institutions. The middle managers of the company would be college educated demography who are well versed with the latest dynamics of the markets. Most of them would have experience with hosting such events and they would expect the benchmarking standards of the company to be met. This is the target demography that would contact the initial sales department. The customer service people who are in charge of sales should have the relevant knowledge about the subjects. In the actual event, they should ensure that the original standards should be met and all operations should be in accordance with what was promised to the client. There should be integrity and quality standards of the operations.
Hilton Sydney has diamond members, and gold members are provided with exclusive offers by the Company. They have loyalty programs and provide with extended services for these customers. There is however a small gap that has been found. The service gaps are evident between the current market requirements. This needs to be addressed by the company.