Hospitality industry is altogether a bunch of various industries, the industries which are focused on provision of luxuries and quality leisure time to the customers. This industry covers a very broad spectrum of services to its customers. These services may include tourism agencies, hotels, motels, restaurants, resorts, bars, cafés and much more. There are two main aspects of hospitality industry. The first aspect defining hospitality industries is its commitment to customer’s satisfaction. Second aspect in defining hospitality industry is its foundation upon disposable income and leisure time. It is the reason that most of the customers of hospitality industry belong to rich class and tourists.
Workplace diversity is referred to the composition of workforce with people belonging to different cultures, ethnicities, genders and classes. Workplace diversity is an important factor in hospitality industry as it is dependent upon cultural exchange and bridging the gap between people from different countries. Hospitality industry can serve its employees along with its customer in understanding experience of diverse cultures. Through this experience an individual, either employee or customer, can enhance his skills of interaction with people from different backgrounds. This essay encompasses reviews of articles related to the diversity of workforce in hospitality industry. These articles are selected from various journal and publications from recent years.