In addition to this the on duty nurse has worked for several hours of overtime and was exhausted. In such a sensitive environment of palliative care there is no room for any sort of tiredness and fatigue factor because fatigue factor may contribute to hinder the level of quality nursing services being provided to the patients in the terminal stage of disease.
After having taken into consideration the results of CCTV footage it was explored that what has actually happened with the patient and before that everyone was accusing the nurses on duty to be responsible for the incident due to their negligence. Rather the nurses on duty remained successful in handling the initial conversation with the partner very well and that is the reason that partner of the patient remained calm and did not create any sort of issue with nurses or management of the hospital regarding responsibility of that particular incident. After having briefed by the nurses on duty the head of nurses who was not on duty at that particular time when incident took place, spoke with the partner and this act of speaking to the partner reflects that no proper attention was paid towards documented conversation between management and family attendants of patients. In such circumstances when there is a possibility that disputes will arise between management and families of patients there is a need to rely more on documented conversation rather to address the issue verbally with them. In addition to this the Head nurse apologized to the partner of patient by saying that “We’re sorry that incident has happened and we’re going to find out what happened”. Rather than saying this statement to the partner there should be a written form of apology because written and documented form of conversation contributed to eliminate the causes of conflict.