The core importance is for the product to be delivered in a manner that has an acceptable quality. This means that it is safe, lasts for long and there are no faults involved. The presentation of the product must be acceptable. Also, the products and services must be in a condition that meets the basic expectations of the consumers (Braithwaite, 2002). Collaboration of consumer federation has also been done that focuses on highlighting the secret practices performed by the vendors of credit care that are anti- consumers. Several practices for predatory lending have been provided that can be used for gaining the attention amongst the makers of law. There has been prohibition by the Act for the protection of credit card with respect to arbitrary international penalties that are default.
Ombudsman services are provided for taking a dispute having a service that is licensed or the supplier of utility once the attempt has been made for resolving the dispute with the provider in a direct way. Ombudsman of South Australia is an entirely independent official body that holds the comprehensive power for the investigation of government department along with the authorities and the councils of local government. The office assists in providing timely, informal, impartial and free resolutions with respect to complaints for the promotion of fairness, good administration of public and openness within South Australia (Rogerson, 1995). According to the consumer law of Australia, rights of consumer have been set out that are referred to as the guarantees of consumer. These include certain rights with for repairing, replacing or refunding along with compensating the loss and damages for the cancellation of services that turn out to be faulty.