1. For reviewing with staff meetings are conducted. It is through these forms of meets that it was noticed that the DRH staff were not even aware that there was a DRH website available for them
2. Awareness is an issue here. Most of the staff is not aware that their business has a website; similarly there are issues in other information sharing. A central repository on information and other informational sharing policies was seen to be lacking.
3. Integrated information is needed to make a decision on any problem or issue. For health care professionals of DRH both internal and external communication is required.
4. Information for the KM was collected by means of reviews from staff, staff were even sent reminders to complete their reviews. Other resources were selected from some of the existing documents and toolkits available with DRH
5. Where information was already presented, more detailed information was just presented in the form of links, this way redundancy was avoided. Ambiguity needs to be avoided too by means of ensuring that information is always up to date and valid.
6. Corporate knowledge that is not held in the formal system can be accessed by interacting with the resources directly or by mailing them to join in some virtual meetings where they can share the information
7. Collaborative decisions making will ensure that objectives are aligned with the required goals.
8. Some of the patterns in Knowledge and Information management that was a problem was that there was not centralized information sharing, this could very well affect the reliability of the organization. This was solved by ensuring the KM captures all information,
9. Statistical analyses and interpretation makes the KM more objective in its presentations.
10. Information access for the KM sourcing must be complete. It must be current and must use only valid resources.
11. Where there are risks of ambiguity in information, a user of the KM must have the option to manually trace the sources of the information in order to come to a best conclusion on their own; there should be protocols for resolving ambiguity.
12. Quantitative methods must be used to assess the KM itself so as to improve the KM