In a large organization or in an organization having conflict within a team is a normal process. In an organisation there may be employees from different states and culture who speak different languages. This type of diversity may lead to the conflicts within a team (Torrence, 1957). Conflicts may result in positive and negative outcome which depends on the organization, team members and the team. Thus, conflicts in the organization should be managed properly so it may become beneficial for the organization as well as the team.
There are actually two types of conflicts within an organization, these are: intergroup conflicts and intragroup conflicts. Intragroup conflicts are the conflict which arises within the members of a single group or single team. Intergroup conflicts are the conflicts which arise between the two teams or groups of the organization. Most chances of the intergroup conflicts may be that when two teams are allotted a single project to perform two different works (Jehn, 1995). The main aim of this report is to understand the intragroup conflicts.
Managing emotions during conflicts
It is really important to manage the emotions during any conflict as that may result in a joke. If the emotions are not managed properly during the conflicts then that may result in the wrong decision also. This should be applied to team leaders more as the team leader should manage his emotions at the time of conflicts because may be the leader is emotionally attached to a person who is a victim of conflict. Then he may bend more towards that person which may lead to a wrong decision for the team and may enhance the conflict also (Ashkanshay, 2000). The team leader and even every member of the group should follow the principle of equality while conflicting. Even the victim of conflict should also follow control over his emotions that may lead to create disturbance in his work.