Before interviewing an employee from Pepsi Co, I believed that leadership was an easy job and that managing employees was a piece of cake. However, after the interview, I realised that when you are leading, you not only have to get the work done but also look at the preferences of your employees and to make sure that they are satisfied enough to perform well.
I have always wanted to be a leader as much as I have wanted to be at a high level in the hospitality industry. I have always wanted to be a hotel manager and to me, management is not only about providing people with accommodation but it’s about that experience that people would have when they visit the hotel and that can only be achieved through satisfied employees.
It is said that if a company’s frontline employees are satisfied so you will sure have a satisfied customer as they would not only be happy themselves but would workhar4der to achieve their goals and that would be extremely beneficial for hotel management. This can only be achieved through effective leadership (Kouzes& Posner, 2002).
But what actually is effective leadership? An effective leader is a person, who has goals and a vision and in order to achieve them he builds a team, communicates with them effectively and motivates them in order to achieve the goals and also takes risk to achieve the desired objectives (Lencioni, 2002). If any of these characteristics is missing, so the leader is ineffective.