个人陈述代写:服务故障
个人陈述代写:服务故障
服务故障是业务中常见的现象，通常会引起消费者的敏感关注。在服务失败的情况下，如果组织提供了非常有效的恢复，那么组织可以从消费者那里获得更高的满意度等级，而不是发生和服务失败的情况。一个愤怒、沮丧的消费者会通过良好的恢复变成忠诚的消费者，这有助于改善企业组织的商誉和声誉。因此，许多研究人员将服务恢复计划与客户满意度联系起来。此外，满意的顾客有在亲朋好友之间传播积极词汇的倾向。这样，公司就能得到额外的口碑广告，而不用额外花钱。虽然许多研究人员支持服务恢复悖论的观点，但许多其他研究人员并不支持服务恢复悖论的观点。此外，许多人反对复苏悖论的概念。
个人陈述代写:服务故障
他们对这个问题有自己的看法，这恰恰与“复苏悖论”(Krishna, Dangayach and Sharma, 2014)的观点相悖。根据对手的认知，服务的失败永远不会增加顾客的满意度，因此不能用来提高顾客的满意度或顾客的忠诚度。对这一问题进行了几种类型的研究，一些研究发现支持服务恢复悖论，而一些研究却没有支持服务恢复悖论(Boicov, 2015)。在这一问题上有许多不同之处，这篇文章是一个真诚的尝试，从不同的观点中找出一个结论，并澄清这个问题的差异。
个人陈述代写:服务故障
The services failures are common phenomena in business and usually activated sensitive consumer attention. In the case of services failure, if the organizations provide highly effective recovery, then the organizations can attain a higher level of satisfaction rating from the consumers in comparison to the case of not occurring and services failure. An angry, frustrated consumer will turn into a loyal consumer by good recovery and it helps in improving the goodwill and reputation of a business organization. Therefore, many researchers correlate with the services recovery initiatives with customers’ satisfaction. Moreover, the satisfied customers have the propensity to spread positive words among their close friends and relatives. Thus, the company gets the additional mouth of word advertisement without spending any extra penny. While many researchers support the idea of service recovery paradox, many other researchers do not support the idea of service recovery paradox. Moreover, many oppose the notion of recovery paradox.
个人陈述代写:服务故障
They have an opinion about this matter which is precisely against the notion of recovery paradox (Krishna, Dangayach and Sharma, 2014). According to the researchers with adversary perceptions, the service failure never support in increasing the customers’ satisfaction level, thus cannot be used for improving customers’ satisfaction or customers’ loyalty. Several types of research have been conducted on this matter, and some research findings support the service recovery paradox, whereas some research study not at all support the service recovery paradox (Boicov, 2015). There are many discrepancies on this subject, and this essay is a sincere attempt to find out a conclusion from the different point of views and clear up the discrepancy in this matter.
