e-governance is a complex system that needs to be handled with special care. It impacts the democracy of a country to a greater extent. Druke (2007) has insisted that it is important to insist accountability among the public servants so they deliver the right quality of service to the public. This also improves the legitimacy on the government. Good governance also needs a proper range of social services that encourage public participation in the political reforms or programs conducted by the government. High accountability encourages a larger citizen base to get engaged in rightful actions. When the governance is able to create subsidiary structures to fulfill the task and develop coherent policy to bring about the reform, it is undoubtedly easier to improve effectiveness of e-democracy. Further, the property rights need to be clearly conveyed to the citizens along with a reliable interaction methodology and consulting people with their queries as and when needed. Druke (2007) also feels that an accountable government is likely to create better policies that can bring about a developed e-democratic system.
Ownership management – The government owns the entire system. In that case, the web operations need to be regulated and transparent so as to promote engagement.
Operational information – This is one particular area where people get a chance to evaluate the government and to assess if the expectations and achievements coincide. The operational information should present the details of agencies, list of operations, attributes of each of the operations and the points that citizens need to look upon.
Freshness of information – e-democracy can be a successful one if the key pages contain up to date information and include elaborate information that appeal to everyone.
Interactivity – The platform has to be transparent in letting the people to interact easily with the official and there should not be any hidden features that restrict such types of communication.
The literature review has clearly stated that e-government is becoming the trend for the upcoming generation. In that scenario, there are minute factors that can ruin its implementation such as transparency and accountability. Some of the research results have also shown that citizens have shown lesser interest towards such systems because of poor education or lack of knowledge on how these systems work. It becomes the responsibility of the government to convey and moderate such doubts and also engage in better interaction using the system. It is evident that there is a possible line of convergence of e-governance and e-democracy when the policies and citizens have underwent understandings. Indeed, a better e-governance can have improvements in the e-democracy of the country.