Facilities: Factors like the size, floor space and provision for expansion are major facility designs. Other factors like cost of transportation, distance to market, supply of labour and energy resources also determine the company’s capacity and smooth performance (Chang, 2016). The facilities provided by KPU libraries like the quiet study area, the computer lab, 93 computers, 8 study tables and 8 study rooms, can be utilized by 230 students.
Products or services Mix: Greater capacity depends on process improvements that increase firm’s productivity and output’s quality. The services provided by KPU Library are: lending books to students, providing them study rooms and computer systems with internet access, providing printing and scanning facilities and issuing student cards.
Human factors: Certain jobs require specific tasks to be completed. The array of activities, the training, skills and expertise, experience of employees etc. All these factors affect the output produced by a company in turn affecting its capacity (Chang, 2016). The output rate is also impacted by behavioural factors like motivation of employees, absenteeism and labour turnover. For KPU library, the capacity limitation is on weekends, intersession and university holidays when the staff members and teachers are on leave along with the students.
Planning and Operational factors: When there are differences in an organization’s equipment capabilities and job requirements, operational issues arise (Wisner, 2016). For example, scheduling problems are due to number of shifts per day, differences in job requirements, inventory stocking decision, purchase requirements, late deliveries, quality inspection and control procedures. KPU aims at continuously improving its planning and operational activities like:
Upgradation of hardware and software every 4-5 years
Constant renewal of study material- books, DVDs etc.
It has various quality tools to keep quality in check like Library of Congress (LC) Classification system, Proquest EBook Central etc.
External factors: Keeping the quality and performance standards to a minimum may restrict the options of utilizing and enhancing capacity for management (Chang, 2016). For example, in KPU, a librarian may benefit from job enlargement by performing several different tasks apart from just lending books. This will reduce boredom and increase motivation to do things better at work as the librarian would be exposed to different functions like having technicians for repairing printers and replenish printing supplies etc.